Customer service
Talk to a person
Every message is answered by someone who can actually resolve it — within one business day, and usually the same day. If something is wrong with an order, email us before your bank. We can nearly always fix it faster than a dispute can be opened.
By phone
(941) 218-8273
Monday–Friday, 9:00am–5:00pm ET. Outside those hours, leave a message and we return it the next business day.
General support
hello@auroracandleworks.com
Anything about a candle, a scent, how something is burning, an order, or a problem with something you have received.
Orders & delivery
orders@auroracandleworks.com
Order status, tracking, changes or cancellation before dispatch, and returns.
Privacy & data
privacy@auroracandleworks.com
Requests to see, correct, export or delete the information we hold about you.
By post
Aurora Candle Works21070 Gertrude Avenue
Port Charlotte, FL 33952
United States
Email or call first for anything time-sensitive — post is read, but it is the slowest way to reach us.
When we are reading
Monday–Friday, 9:00am–5:00pm ET
Every message answered within one business day. Messages sent over a weekend are answered on Monday.
Sending something back
Returns, breakages and anything about an order go through email first — we authorise the return and send a prepaid label, so a return costs you nothing to post. Our postal address is 21070 Gertrude Avenue, Port Charlotte, FL 33952; write to us there if you would rather, though the label is faster.
Do you not recognise a charge?
Charges from this store appear on a statement as AURORA. If that is what you are looking at and you are not sure why, email hello@auroracandleworks.com with the amount and the date. We will identify the order and resolve it, usually within the same business day.