Terms & Conditions

All prices are shown and charged in US Dollars (USD). Prices shown include no sales tax; where sales tax applies it is calculated at checkout before you pay and shown as a separate line.

Shipping is added at checkout and shown before you pay. There are no other fees. We do not charge a card-processing fee, a handling fee or a surcharge of any kind.

Prices can change, but the price you see at checkout is the price you are charged. If we get a price obviously and materially wrong — a decimal point in the wrong place — we will contact you and cancel and refund the order rather than ship at an error price.

Placing an order is an offer to buy. The contract forms when we dispatch the goods and send you a tracking number, not when the payment is authorised.

We may decline an order — because an item is out of stock, because a ground-only item cannot be delivered to the address given, or because a payment cannot be verified. If we decline, any authorisation is released or refunded in full and nothing further is charged.

Stock is shown honestly. Where a page says an item is low, it means we hold fewer than ten. If something sells out between your order and our packing it, we will email you and refund that line immediately rather than hold the order.

Candles are poured by hand and each product page publishes a complete record: the wax, wick and vessel, exact dimensions, weight, measured burn time, scent notes, finish, origin, care, and safety cautions. That record is the specification. Please read it, particularly the cautions.

Burn times are approximate and measured under the conditions stated on each page — the wick trimmed to 1/4 inch before every burn, and burns of no more than 4 hours. Burning differently will give a different result.

Our candles, diffuser and room mist are home fragrance products for use in rooms. They are not cosmetics, are not for use on skin or hair, and make no claim to any health or therapeutic effect.

Photographs show representative products. Because these are hand-poured goods, the candle you receive will differ from the photograph in the specific ways each product page describes.

A lit candle is an open flame. By buying a candle you accept responsibility for burning it as its label and product page direct: never unattended, never while sleeping, on a stable heat-resistant surface, away from drafts and anything flammable, out of reach of children and pets, with the wick trimmed to 1/4 inch, for no more than 4 hours at a time, and never past the last 1/2 inch of wax (or 2 inches from the holder for beeswax).

The room mist is flammable and the diffuser oil is combustible. Never use either near a flame or heat source. Keep matches out of reach of children.

Damage or injury caused by use contrary to these instructions is not a product defect and is not covered by these terms, to the extent the law allows. Everything else is.

Set out in full in the Returns & Refunds policy, which forms part of these terms. In summary: breakage is replaced or refunded in full with nothing to send back, and unburned, unused items can be returned within 30 days on a prepaid label with no restocking fee.

Nothing in these terms limits any right you have under consumer law that cannot be limited by agreement.

Where a promotion runs, its full terms — what it applies to, the dates it runs between, and any minimum spend — are stated on the page offering it and at checkout before you pay.

Unless the offer says otherwise: one promotional code per order, codes cannot be combined with each other, codes have no cash value, and a code cannot be applied to an order already placed.

There is no subscription, no membership, no auto-renewal and no recurring charge of any kind on this site. Every order is a single purchase, charged once.

Our liability for any order is limited to the amount you paid for it, except where the law does not permit that limit — which includes death or personal injury caused by negligence, and fraud.

We are not liable for delays caused by a carrier, by weather, or by anything else outside our reasonable control, but we will replace or refund an order that does not arrive.

Aurora Candle Works — 21070 Gertrude Avenue, Port Charlotte, FL 33952. hello@auroracandleworks.com · (941) 218-8273. Monday–Friday, 9:00am–5:00pm ET. Every message answered within one business day.

These terms are governed by the laws of the State of Florida, and the courts of that state have jurisdiction over any dispute arising from them.

If you have a problem with an order, please contact us first: hello@auroracandleworks.com. Almost everything is resolved the same day, and it is faster than any other route available to you.