Shipping

Standard shipping is a flat $7.00 on any order, and is free on orders over $75. Delivery is 3–6 business days from dispatch.

Express shipping is a flat $18.00 and delivers in 2 business days from dispatch. Express is a faster carrier service, not a faster packing queue — an express order placed after the day's dispatch still leaves the following business day.

We pack and dispatch once a day, Monday to Friday, excluding public holidays. Orders placed at a weekend leave on Monday.

Every order ships with a tracking number, emailed to you when the parcel is collected. Tracking updates come from the carrier and typically take a few hours to start showing movement.

Four products are restricted for air transport and ship by ground service only: the Solstice Room Mist (a flammable liquid), the Borealis Reed Diffuser (a combustible liquid), the Match Cloche with Striker and the Winter Gift Set (both contain matches).

If you choose express shipping on an order containing any of them, we ship those items by the fastest ground service available and refund the difference between the express and standard rates to your card. If the rest of your order needs to arrive quickly, email us and we will send it separately by express at no extra cost.

Because they cannot fly, ground-only items can be delivered to the 48 contiguous states only — not to Alaska, Hawaii, US territories or military addresses. An order for one of those destinations that includes a ground-only item will have that line refunded in full, and we will email you before anything is charged for it where we can.

We currently ship within the United States only. Candles, travel tins, beeswax and tools ship to all 50 states. We do not ship to PO boxes, because the carriers we use for glass will not deliver to them.

We do not ship internationally at this time. Orders placed with an international billing address and a US delivery address are fine; orders for delivery outside the US will be refunded in full.

Glass vessels and bottles are individually wrapped, separated with corrugated dividers, and packed with clearance to every wall of the box. Nothing travels touching anything else. Liquids are capped, sealed and bagged.

The result is a larger box than the contents strictly need. That is deliberate — the cost of a slightly bigger carton is far lower than the cost of a broken candle, to both of us.

Packing materials are paper-based and recyclable. We do not use expanded polystyrene.

Wax softens in heat. In hot months, please bring a parcel indoors promptly. If a candle arrives with the wax melted out of shape, tell us and we will replace it.

If tracking has not updated for three business days, email hello@auroracandleworks.com with your order number and we will open a trace with the carrier.

If a parcel is confirmed lost we replace the order in full at our cost, or refund it, whichever you prefer. We do not ask you to claim against the carrier yourself.

If tracking shows delivered and the parcel is not there, tell us within 7 days. Carriers occasionally mark a parcel delivered a little early, or leave it with a neighbour, and we can usually establish what happened.